Refund policy

Last Updated: June 2026

Return Eligibility

Friends of Vann accepts returns on eligible products within 14 days of delivery.

To qualify for a return, items must:

• Be in their original condition
• Be unused and undamaged
• Include all original packaging, certificates, and documentation
• Be returned within 14 days of delivery

Friends of Vann reserves the right to refuse returns that do not meet these requirements.

Return Authorization

Before returning any item, customers must contact Friends of Vann to request return authorization.

Return requests should be submitted to:

Email: Friend@FriendsofVann.com

Returns sent without prior authorization may be refused.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a shipping method that includes tracking, insurance, and signature confirmation.

Friends of Vann is not responsible for items lost, stolen, or damaged during return transit.

Restocking Fee

Approved returns are subject to a 20% restocking fee.

The restocking fee will be deducted from the refund amount before the refund is issued.

Original shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

• Precious metals that have been altered, damaged, or removed from original packaging
• Special order products
• Customized products
• Clearance or final sale items
• Products identified as non-returnable at the time of purchase

Bullion, Coins, and Market Volatility

Gold, silver, platinum, palladium, bullion products, and certain collectible coins are subject to continuous market price fluctuations.

Once an order has been confirmed and payment has been accepted, the transaction price is locked.

If a customer requests cancellation of an order after pricing has been locked, Friends of Vann reserves the right to charge a market loss fee, administrative fee, or other costs incurred as a result of changes in the market value of the item.

Market loss fees may exceed the standard 20% restocking fee depending on market conditions.

Damaged or Incorrect Items

If you believe there may be an issue with your order, please contact Friends of Vann within 3 business days of delivery.

Your will need:
Photos of the product, packaging, shipping label, and any other relevant documentation may be required before a claim or adjustment request can be reviewed.