Shipping policy

Last Updated: June 2026

Order Processing

Most orders are processed within 3-5 business days after payment has been received, verified, and approved.

Orders placed on weekends or holidays will be processed on the next business day.

Friends of Vann reserves the right to delay shipment for payment verification, identity verification, fraud prevention review, inventory reconciliation, weather events, carrier disruptions, or other circumstances beyond our control.

Processing times are estimates and are not guaranteed.

Shipping Methods

Friends of Vann ships orders through trusted carriers, including:

• USPS
• UPS
• FedEx

Available shipping methods and rates are displayed during checkout.

Shipping rates are determined by factors including:

• Product value
• Weight and dimensions
• Shipping destination
• Carrier selected
• Insurance requirements

Insurance and Signature Confirmation

To protect both our customers and our business, Friends of Vann may require signature confirmation and shipping insurance on certain orders.

Orders valued at $1,000 or more may require signature confirmation.

High-value shipments may require:

Adult signature confirmation
Direct signature confirmation
Full shipping insurance
Additional delivery security measures

Shipping insurance may be included with certain shipping methods and carriers. Additional shipping insurance or shipment assurance may be offered during checkout for eligible orders.

Shipping methods may be upgraded at our discretion when necessary to protect the shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is submitted, please contact us immediately.

Friends of Vann cannot guarantee address corrections once an order has entered processing or has been shipped.

Additional carrier fees resulting from incorrect addresses may be the responsibility of the customer.

Shipping Destinations

Friends of Vann currently ships to addresses within the United States, including Alaska and Hawaii.

Additional shipping charges may apply to shipments destined for Alaska and Hawaii.

Delivery times to APO/FPO addresses may be longer than standard domestic shipments.

Availability of shipping methods, delivery estimates, insurance options, and tracking services may vary based on destination.

Tracking Information

When available, tracking information will be provided by email once the shipment has been accepted by the carrier.

Tracking updates are controlled by the carrier and may not appear immediately after shipment.

Customers are responsible for monitoring tracking information after shipment.

Risk of Loss and Delivery

Responsibility for the shipment transfers to the customer upon confirmed delivery by the carrier to the shipping address provided at checkout.

For shipments requiring signature confirmation, delivery is considered complete when a signature has been obtained by the carrier.

Friends of Vann is not responsible for packages that are lost, stolen, damaged, or otherwise affected after confirmed delivery by the carrier.

Customers are encouraged to ship orders to a secure location where packages can be safely received.

Friends of Vann will make reasonable efforts to assist customers with carrier claims, delivery disputes, and shipment investigations when appropriate, but cannot guarantee the outcome of any carrier investigation or claim.

Lost, Missing, or Damaged Packages

If a package is lost, damaged, or appears missing during transit, customers should contact Friends of Vann promptly.

Claims involving insured shipments may require:

• Photographs of packaging and contents
• Carrier claim documentation
• Delivery records
• Additional information requested by the carrier

Claim investigations may take time and are subject to carrier procedures.

Carrier Delays

Delivery estimates provided by carriers are estimates only.

Friends of Vann is not responsible for delays caused by:

• Weather conditions
• Natural disasters
• Labor disruptions
• Carrier service interruptions
• Customs inspections
• Government actions
• Other events beyond our control

Product Availability

Product availability is not guaranteed until an order has been accepted and payment has been successfully processed.

If an item becomes unavailable after purchase due to inventory discrepancies, listing errors, or other circumstances, Friends of Vann may cancel the affected item or order and issue a refund.

Customers will be notified whenever possible regarding inventory-related issues.