Terms of service
Last Updated: June,2026
Overview
This website is operated by Vann Group. Throughout the site, the terms "Friends of Vann," "we," "us," and "our" refer to Vann Group and its associated brands and websites.
By accessing our website, browsing our content, creating an account, or purchasing products, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy, and any additional policies posted on our website.
If you do not agree to these Terms, you may not access or use our website.
Online Store Terms
By using this website, you represent that you are at least 18 years of age or the age of majority in your jurisdiction.
You may not use our products or services for any unlawful purpose or in violation of any applicable law.
You agree not to interfere with the operation, security, or functionality of the website.
We reserve the right to terminate access to the website for violations of these Terms.
General Conditions
We reserve the right to refuse service, cancel orders, limit quantities, or terminate accounts at our sole discretion.
We may modify, suspend, or discontinue any product, service, feature, or portion of the website without notice.
Headings are included for convenience only and do not affect the interpretation of these Terms.
Product Information
Friends of Vann offers precious metals products, collectible coins, watches, and related merchandise, including but not limited to Goldbacks, silver coins, collectible currency, watches, and other products that may be offered from time to time.
We strive to accurately describe all products. However, errors may occasionally occur.
Product photographs are provided for illustration purposes and may not exactly represent the item received unless the specific item shown is explicitly stated to be the item being sold.
Coin dates, mint marks, toning, wear patterns, and other characteristics may vary unless specifically described in the product listing.
Pricing and Availability
All prices are subject to change without notice.
Product availability is not guaranteed until an order has been accepted and payment has been successfully processed.
We reserve the right to cancel orders resulting from circumstances including but not limited to pricing errors, inventory discrepancies, technical malfunctions, fraud concerns, payment verification failures, or circumstances beyond our reasonable control.
If an order is canceled, any collected payment will be refunded in accordance with our policies.
Order Acceptance
Submission of an order does not guarantee acceptance.
Friends of Vann reserves the right to review and approve all orders prior to shipment.
An order confirmation email acknowledges receipt of your order but does not constitute final acceptance.
Payment Verification and Fraud Prevention
To protect customers and prevent fraud, we reserve the right to verify customer information before processing or shipping an order.
Verification measures may include, but are not limited to, address verification, payment verification, identity verification, telephone confirmation, requests for additional documentation, or other reasonable measures designed to prevent fraud and protect customers.
Orders that cannot be verified may be delayed, canceled, or refunded.
Chargebacks and Payment Disputes
Customers agree to contact Friends of Vann before initiating a chargeback or payment dispute.
Fraudulent, abusive, or unwarranted chargebacks may be challenged using available documentation, including:
- Order records
- Shipping records
- Tracking information
- Delivery confirmation
- Customer communications
- Payment records
Friends of Vann reserves all rights available under applicable law regarding chargeback disputes and collection of unpaid amounts.
Shipping
Shipping and delivery are governed by our Shipping Policy.
Customers are responsible for providing accurate shipping information.
Risk of loss transfers according to the terms described in our Shipping Policy.
Delivery dates are estimates and are not guaranteed.
Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Customers should review the Refund Policy before making a purchase.
Third-Party Links
Our website may contain links to third-party websites.
Friends of Vann is not responsible for the content, policies, products, or services provided by third parties.
Your interactions with third-party websites are solely between you and the third party.
User Submissions
If you submit reviews, comments, suggestions, photographs, testimonials, or other content, you grant Friends of Vann a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, and display such content.
You agree that submitted content will not violate the rights of any third party.
Accuracy of Information
Information provided on this website is for general informational purposes only.
While we strive for accuracy, we do not guarantee that all information is complete, current, or error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
Prohibited Uses
Prohibited activities include, but are not limited to, unlawful conduct, fraud, deceptive practices, unauthorized access attempts, transmission of malicious software, collection of personal information from other users, infringement of intellectual property rights, interference with website operations, scraping website content, or attempts to circumvent website security measures.
Violations may result in immediate termination of access.
Disclaimer of Warranties
The website and all products and services are provided on an "as is" and "as available" basis.
Friends of Vann makes no guarantees that the website will operate uninterrupted, secure, or error-free.
To the fullest extent permitted by law, all warranties, express or implied, are disclaimed.
Limitation of Liability
To the fullest extent permitted by law, Friends of Vann, Vann Group, its owners, officers, employees, affiliates, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of our website, products, or services.
Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Friends of Vann, Vann Group, and their affiliates, officers, employees, and agents from any claim, liability, damages, losses, or expenses arising from your violation of these Terms.
Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Termination
These Terms remain effective unless terminated by either party.
We reserve the right to terminate or suspend access to our website at any time without notice for violations of these Terms.
Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and other posted policies, constitute the entire agreement between you and Friends of Vann.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to conflict of law principles.
Changes to Terms of Service
We reserve the right to update, modify, or replace any portion of these Terms at any time.
Changes become effective immediately upon posting to this website.
Continued use of the website constitutes acceptance of any revised Terms.
Contact Information
Friends of Vann
Operated by Vann Group
Email: Friend@FriendsofVann.com
Phone: (603) 276-5686
Address: 1800 Elm St, Manchester, NH, 03104